FAQ

What is AceTrade?

AceTrade is a Singapore-based online store focused on practical, well-researched household products. We research the market, vet suppliers, and only list products that genuinely improve your home — no fillers, no compromise.

Where do your products come from?

We source directly from verified manufacturers and wholesale suppliers. By cutting out unnecessary middlemen, we keep costs down without sacrificing product quality.

How long does shipping take?

Estimated delivery is typically 7–15 business days depending on your location. We'll send you a tracking number once your order has been dispatched.

Do you ship to Singapore and internationally?

Yes — we ship to Singapore and to most international destinations. Shipping costs and times vary by location and will be shown at checkout.

Can I return or exchange a product?

If your item arrives damaged or defective, contact us within 7 days of receiving it and we'll make it right. Reach us at our contact page with your order number and a photo.

Are your prices in SGD?

Yes, all prices shown on AceTrade are in Singapore Dollars (SGD).

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link. If you haven't received it within 3 business days of ordering, check your spam folder or contact us.

I have a question that's not listed here.

No problem — head to our Contact page and we'll get back to you as soon as possible.